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The Welder’s Wager: How Haidilao Broke the MBA Playbook business customer service entrepreneurship human resources management skills May 15, 2026

Haidilao, the world’s largest Chinese hotpot chain, achieved a $30bn peak valuation by prioritizing "human agency" over traditional KPIs. Founded by f...

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The Franchise Illusion: Why China’s Hotpot King Chose Relentless Control Over Rapid Capital business customer service entrepreneurship human resources management skills Apr 14, 2026

To the uninitiated observer, the global restaurant business is a game of franchising. From the golden arches of McDonald’s to the ubiquitous storefron...

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The Mathematics of a Manicure: Engineering Empathy in the Experience Economy business customer service entrepreneurship human resources management skills Mar 18, 2026

In the unforgiving arithmetic of the restaurant trade, a queue is a liability. It signals friction, tests customer patience, and inevitably leads to c...

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